POSITION TITLE: SUPPORT STAFF TELLER
DEPARTMENT: RETAIL BANKING
LOCATION: GRANTS PASS
NON-EXEMPT/FULL-TIME: HOURS - 40
REPORTS TO: RETAIL BANKING/OPERATION SUPPORT LEAD
The successful individual in this position will possess the following core skills/competencies:
- Customer Focus
- Integrity and Trust
- Functional/Technical Skills
- Time Management
- Dealing with Ambiguity
- Problem Solving
- Personal Disclosure
- Intellectual Horsepower
- Strong Peer Relationships
- Interpersonal Savvy
- Learning on the Fly
- Decision Quality
The primary function of this position is to assist Evergreen customers with their transactions such as deposits, withdrawals, transfers, and loan payments as well as the following:
- Answer customer inquiries in person and on the telephone with the utmost attention to accuracy, efficiency and courtesy.
- Identify issues and offer solutions that will help Evergreen customers experience the most convenient banking possible.
- Thoroughly review all transactions and situations to ensure accurate processing and compliance with all regulatory directives and Evergreen Policies and Procedures.
- Be knowledgeable of and adhere to all security procedures.
- Assist other team members with special projects and tasks as needed or assigned.
- Complete requests and assignments as provided by management.
Requirements include compliance with internal policies and procedures, as well as applicable laws and regulations, including the Bank Secrecy Act.
This position requires a minimum High School Diploma. It is preferred to have previous banking experience and/or strong customer service and cash-handling experience. The successful individual will have strong computer navigation skills.
- Standing – 80% - 90%, processing transactions
- Walking – 10%, within the building
- Climbing – 1%, - the break room is located and the second floor
- Sitting – 5% - 10% conducting back-office work-filming documents etc.
- Bending – 1%, to file documents
- Lifting/Carrying – 1%, maximum 30 lbs.
- Reaching/Handling – throughout normal job functions to reach for an item within the workstation
- Twisting – throughout normal job functions, twisting the torso to reach items within the workstation
- Crawling – Not required
The work performed in this position is done within a climate controlled environment. No smoking is allowed and work areas are well lighted.
PRODUCTS AND MATERIALS:
Products used in this position include pens, pencils, highlighters, paper, and other standard office products.
The items used as part of this position include a computer, typewriter, copy machine, calculator, telephone, and other standard office equipment.
Starting Salary: DOE
Date to Apply: Immediately
Applications will be screened and qualified applicants will be interviewed. Employees will be considered along with outside sources.
Evergreen Federal Bank is an Equal Opportunity Employer